Product Support Manager

Morton, IL

As Product Support Manager at 360 Yield Center, you serve as a “player-coach” for our Product Support team and are responsible for establishing the methods, processes and systems that assure dealers and customers have success with 360 products.

Role and Responsibilities

  • Overall management of day-to-day activities, tasks and, responsibilities for product support representatives including coaching and mentoring team members
  • Implement a Product Support Ticket system
  • Provide guidance to team members on a variety of issues to include but not limited to problem resolution, filing accurate/timely service requests, coaching, monitoring/rewarding goal achievement and the like
  • Partner with engineering and accounting departments to resolve issues involving customer support needs
  • Supervise the development of clear and detailed installation and operation guides
  • Ensure assigned staff has the tools, abilities and atmosphere required to provide product support
  • Manage the seasonal call volumes, issue recording and resolution tracking
  • Ensure that phone calls are answered and resolved within a timely manner as to allow for an exceptional customer experience
  • Conduct performance reviews with staff including goal and employee development plans
  • Coordinate set up and execution of trade shows
  • Coordinate technical training programs for existing and new product training
  • Prepare team for new product launches and representing the department in commercialization meetings
  • Assume and perform special product duties as assigned

Job Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree or equivalent work experience
  • 3+ years of experience in product or technical support
  • Experience working with agricultural equipment
  • Ability to effectively communicate company’s products and services at trade shows and company events
  • Experience with technical training development of training programs
  • Excellent verbal and written communication skills
  • Proven ability working with multiple short-term deadlines, dynamic changing priorities.
  • Experience with a CRM or a support ticket system preferred
  • Highly detailed
  • Travel as needed
  • Accepted file types: pdf, doc, docx.
  • Accepted file types: pdf, doc, docx.

Sales Account Representative

Southern Indiana/Ohio Region

As a Sales Account Representative with 360 Yield Center, you will be responsible for account management, training, and achievement of overall sales goals for 360 Yield Center dealers.  We are looking for a sales rep in the Southern Indiana/Ohio Region.

Role and Responsibilities

  • Train Dealer’s in 360 Yield Center systems sales approach.   Enable thorough and comprehensive insight into products FAB’s and agronomic principles behind products and performance advantages.
  • Build 3 year strategic business plans with Regional Dealer’s in network, including growth goals, customer acquisition, customer growth and retention, as well as Dealer development
  • This sales role involves education of growers into 360 Yield Center products and agronomic principles behind products.  Presenting and leading Dealer grower meetings will by key to success.
  • Face to face interaction with Dealer’s and their customer base.  This can be defined by both one on one contact as well as planned customer events
  • Management of overall sales budget
  • Accurate and timely forecasting

Qualifications and Education Requirements

  • Associates Degree in Agriculture, Agronomy, Business or related field.  BS Degree preferred.
  • Minimum of 3 years of professional sales, agronomy, account management, or applicable experience
  • Strong Leadership history
  • History of results orientation and business acumen

Preferred Skills

  • Strong sales skills
  • Solid agronomy background
  • Strong communication and presentation skills
  • Excel and Word competency
  • Desire to “be in the field” with dealers and customers
  • Accepted file types: pdf, doc, docx.
  • Accepted file types: pdf, doc, docx.